1.1. These general terms and conditions of sale shall apply to the purchase of “Lacci” and “Strambe” brand products (hereafter the “Products”) via the e-commerce website Lacci.Shoes (hereafter the “Site”) by users falling within the definition of “Consumers” pursuant to article 1.2 below. The Site, which is the property of Crafts Marketing SPRL, with registered office in Avenue M. Maeterlinck 45/8, 1348 Louvain-La-Neuve, tax code and VAT no. BE 0552.640.573 (hereafter the “Seller”).
1.2. Crafts Marketing SPRL sells the Products on the Site on behalf of the Seller. The Parties involved in the purchase of Products via the Site shall be Crafts Marketing SPRL as Seller (hereafter the “Seller “) and the party purchasing one or more Products for reasons other than in relation to the profession, business, trade or craft conducted by that party, as the buyer (hereafter the “Consumer”) (the Seller and the Consumer shall be referred to jointly as the “Parties”).
1.3. The Seller is not a party of these general terms and conditions of sale, but holds all rights to the Site’s domain name, the logos, the registered trademarks relating to the products available on the Site and holder of all copyrights relating to the Site and its contents.
1.4. Any communication by the Consumer in connection with and/or in relation to the purchase of the Products, including any notifications, claims or requests concerning the purchase and/or delivery of the Products or exercising the right to cancel, etc, shall be sent to the Seller at the addresses set out on the Site and in accordance with the procedure also set out on the Site and to the e-mail address CustomerService at Lacci.Shoes.
1.5. All purchases are regulated by the general terms and condition of sale published on the Site at the time the order is submitted by the Consumer.
1.6. The Site deals in retail sales and as such is designed for the exclusive use by Consumers only. It follows that only Consumers are permitted to submit orders via the Site. Should one or more sales be made to a buyer who does not qualify as a Consumer, these general terms and conditions of sale shall be applicable but, in derogation of what foreseen by the same:
a) the withdrawal right referred to in article 10 shall not apply to the buyer;
b) the Product warranty referred to in article 8 shall not apply to the buyer;
c) no other provisions foreseen in favor of the Consumer which reflect or comply with binding provisions of the law shall apply to the buyer;
d) the sales contract entered into by the Seller and the Buyer shall be governed by Belgian law, excluding the provisions of the United Nations Convention on Contracts for the International Sale of Goods – Vienna Convention 1980.
1.7. On submitting the order, the Consumer agrees that the confirmation of the order information and the link to these general terms and conditions of sale shall be sent by e-mail to the address provided by the same during the site registration or purchase process.
1.8. Consumers must be aged 18 or over in order to make purchases on the Site and have legal capacity; the Consumer declares compliance with such requirements.
1.9. The Customer shall be charged for any costs incurred to connect to the Site via the Internet, including any telephone expenses, according to the rates applied by the service provide chosen by the same.
2.1. The products are sold by the Seller with the features described on the Site and in accordance with the general terms and conditions of sale published on the Site at the time of the order, excluding all other terms or conditions.
2.2. The Seller reserves the right to amend all or part of these general terms and conditions of sale at any moment in time and at its own discretion, with no obligation to give notice to users of the Site. Any amendments shall come into force from the date on which they are published on the Site, and will only apply to sales concluded from that date onwards.
2.3. Sales prices, the Products sold on the Site and/or the characteristics of the same, are subject to change without notice. The Consumer is therefore advised to check the actual prices before submitting the purchase order, pursuant to article 3 below.
2.4. The Site can be accessed from all over the world. However, the Products available on the Site can only be purchased by users who request delivery to one of the Countries listed on the Site. Delivery costs, which normally shows included into final price is 30 Euros for Europe, 40 Euros for USA/Canada, 50 Euros South America and Japan, 35 Euros for CIS.
3.1. The presentation of the Products on the Site, which are not binding for the Seller, is merely an invitation to the Consumer to make a contractual offer to purchase and is not an offer to the public.
3.2. The purchase order submitted by the Consumer to the Seller via the Site shall be a valid contractual offer and is subject to these General Terms and Conditions of sale, which form an integral part of said order; by placing an order with the Seller the Consumer undertakes to fully accept the same without reservation. Before proceeding with the purchase of the Products by sending the purchase order, Consumers will be asked to read these general terms and conditions of sale carefully, further to the notice concerning withdrawal rights, to print off a copy of the same by clicking on the ‘print’ button and to save or keep a copy of the same for their own records. Consumers will also be asked to check and correct any errors in their personal data.
3.3. The Consumer’s purchase order is accepted by the Seller by sending an e-mail to the Consumer confirming the order, to the address provided to the Seller during the Site registration process, or during the order process if the Consumer has not registered on the Site; the e-mail will include the link to these general sales conditions, a summary of the order placed and a description of the product features. The Consumer’s order, the Seller’s order confirmation and the general terms and conditions of sale applicable to the contract signed between the Parties will be filed electronically by the Seller’s IT systems and the Consumer may request a copy of the same by sending an e-mail to the Seller: CustomerService at Lacci.Shoes.
3.4. Any contract for the purchase of the Products shall be deemed concluded when the Consumer receives the order confirmation from the Seller by e-mail.
4.1. The Products displayed on the Site can only be purchased by selecting the relative Products and adding them to Consumer’s virtual shopping cart. Once that selection is complete, in order to purchase the Products chosen and added to the shopping cart, the Consumer will be asked to (i) register with the Site, providing details as requested, or, (ii) where already registered, to login, or (iii) to provide their details so that the order can be completed and the contract can be concluded. If the details on the order are different from those provided during the Site registration phase, the Consumer will be asked to confirm the details (by way of example and not limited to: name, surname etc.) as well as the delivery address for the Products chosen, the billing address and, on an optional basis, a telephone number on which the Consumer can be contacted in relation to the purchase made. The Consumer will be shown a summary of the order to be processed, and change the contents: at this point, the Consumer, is required to carefully read and expressly approve the general terms and conditions of sale by ticking the relative check box and, finally, confirm the order by pressing the “Place Order with payment obligation” button; this will send the order to the Seller with the consequences illustrated in paragraph. 3.2. of this contract. The Consumer will also be asked to select a delivery option and a payment method from those available. If the Consumer selects immediate payment by credit card, Pay Pal/PAYSERA or real-time bank transfer, he will be prompted to provide the relevant data via a secure socket connection with the payment gateway. The Seller does not keep the Consumer payment details in his systems. The Seller reserves the right to check the personal details provided by the Consumer for accounting and administration purposes. For payments by credit card, the purchase price will only be charged to the Consumer when the Seller sends the actual order confirmation.
SIZE GUIDE. Consumer engages to select the correct size with his order and Seller engages to supply the right size of the shoes ordered. It is the sole responsibility of the Consumer to communicate the right shoe size. To do so the Consumer is free to communicate to the Seller via the online constructor, either in centimetres, in EU sizes or in US sizes (Men/Women). To measure in cm the Consumer measures the straight distance between top toe and back of the heel on both feet and chooses the longest one. It is the responsibility of the Consumer to the measurements correctly and to communicate them correctly to the Seller. Approximate size conversion chart is here, as per https://www.healthyfeetstore.com/shoe-length-sizing-charts.html
4.2. In the event that during the Product selection procedure on the Site pursuant to art. 4.1 above, the Consumer should notice that the price of one or more of the Products he/she intends to select and purchase is clearly lower than the standard applicable price, net of any discounts and/or promotions in force at that time, due to a technical problem that has occurred on the Site, the Consumer is kindly requested not to proceed with the purchase order and report the technical error to the Seller’s Customer Care service by e-mail to the following address CustomerService at Lacci.Shoes. Any such purchase will be considered invalid and will either not be processed until a usual price will have been paid, or will it be cancelled.
4.3. If the Consumer has completed the purchase order which includes a Product whose price is clearly lower than the standard applicable price, net of any discounts and/or promotions in force at that time, due to a technical problem that has occurred on the Site:
(a) if the Consumer has not yet received the Product, the Seller shall (i) cancel the order, block the delivery and send notice to this effect by e-mail to the address provided by the Consumer during the order transmission phase and (ii) refund the Consumer with the payments effected pursuant to the cancelled order, including shipping costs, without delay and, in any case, no later than 14 days from cancellation of the order, using the same payment method used by the Consumer for the initial payment;
(b) if the Consumer has received the Product, the Seller shall promptly notify the Consumer by email of the technical error that occurred during the order procedure, and offer the same, alternatively, to (i) pay the Seller, within and no later than the next 5 (five) days, using one of the payment methods available on the Site, the difference between the correct price of the product and the incorrect price indicated on the purchase order, or (ii) cancel the order, following the instructions provided in the same email notice on how to return the Product to the Seller, at the expense of the latter, within and no later than the next 14 (fourteen) days, more specifically to XXXXX, undamaged, complete with all parts and accessories (including unaltered labels and cards still attached to the Product), accompanied by the instructions/notes/manuals supplied, the original packaging and packing and the original warranty certificate, together with the duly completed RMA form attached to the email sent by the Seller- If the Consumer chooses the option provided in point (b) (ii) above, the Seller shall refund the payments effected by the Consumer for the cancelled order, including shipping costs, without delay and, in any case, no later than 14 days from cancellation of the order, using the same payment method used by the Consumer for the initial payment.
5.1. While the Site generally states whether or not Products are available and the relevant delivery times, such information is purely indicative and under no circumstances binding on the Seller.
5.2. The Seller undertakes to do everything within its power to comply with the delivery times given on the Site and, in any event, to deliver within a maximum of 60 (sixty) days from the day after the Consumer places the order. If the order cannot be processed by the Seller, as the Product ordered by the Consumer is not available, even temporarily, for delivery, the Seller shall notify the Consumer in writing and refund the amount already paid as illustrated in more detail in art. 5.3 below. If the consumer has chosen bank transfer as payment method, delivery time will run from the receipt of the bank transfer by the Seller.
5.3. The Products ordered by the Consumer shall be delivered according to the method chosen from those available and listed on the Site when the order was placed. The Consumer undertakes to promptly check, within and no later than 3 (three) days of receipt of the Products, that the delivery is correct and includes all and only the purchased Products, and to notify the Seller, within this deadline, of any faulty products received or any discrepancy between the order and the goods actually received, following the procedure referred to in art. 8 of this contract; failure to do so will infer that the Products shall be deemed as accepted. In the event that the packaging or boxing of the Products ordered by the Consumer reaches its destination visibly damaged, the Consumer is invited to refuse to accept the delivery from the carrier/courier or accept the delivery “with rights reserved”.
6.1. The price of the Products on sale is that indicated on the Site at the time the order is placed by the Consumer. Product prices shown on the site are inclusive of the costs of standard packaging, VAT (where applicable) and any indirect duties (where applicable), and are inclusive of shipping costs, unless stated otherwise.
6.2. The total price payable to the Seller will be indicated in the Order and also indicated on the order confirmation sent via e-mail by the Seller to the Consumer and it normally includes delivery cost. In certain cases the Seller may request an additional supplement for delivery and he engages to notify the Consumer before execution of the order.
6.3. If the Products are to be delivered to a country outside the European Union, the total price stated in the order and order confirmation, including indirect taxes, is net of any customs duties and any other taxes which the Consumer hereby agrees to pay for, if required, in addition to the price stated in the order and order confirmation, as required by laws in force in the country to which the Product will be delivered. For further information on any duties or taxes applicable in his country of residence or destination of the products, the Consumer is invited to check with the relevant authorities in his country of residence or destination of products.
6.4. All additional costs, charges, taxes and/or duties payable in any given country, under whatever title, to the Products ordered under the general terms and conditions of sale are the exclusive responsibility of the Consumer.
6.5. The Consumer hereby declares that where, at the time the order is placed with the Seller, the former is unaware of the costs, charges, taxes and/or duties referred to in paragraphs 6.3. and 6.4. above, this shall not constitute grounds for termination of this contract and shall under no circumstances be charged to the Seller.
7.1. Payment for Products purchased on the Site shall be made strictly within 1 day from when the order confirmation is sent by the Seller to the Consumer. The Consumer expressly agrees that performance of the contract by the Seller will commence the moment the amount of the price of the purchased product/s is credited to the Seller’s bank account.
7.2. Payments for orders placed on the Site can be paid for by credit card, or via PayPal/ Paysera or – if available – by Gift Card, at the conditions provided below. The Seller may also allow other payment methods, as seen in the specific payment section on the Site.
7.3. When payment is done by credit card, the Consumer will be transferred to a secure site and the credit card information will be communicated directly to UAB Paysera, Lithuania (www.paysera.com) with registered office in the Republic of Lithuania, the operator designated by the Seller to handle all such transactions. The data provided will be sent securely using SSL (Secure Socket Layer) 128 bit encrypted file transfer systems. Such data remain inaccessible even for the Seller. As an alternative Consumer may pay via Paypal, however, a transaction fee may be applied on top of the selling price.
7.4. Orders may be paid for by bank transfer to the Seller, where the Consumer shall use the “Swift” and IBAN codes indicated on the order confirmation, together with the order number.
7.5. The invoice/tax records relating to the purchase will be sent to the Consumer in electronic format, if required by law, to the e-mail address provided by the Purchaser during the registration process, if the products are to be delivered to a recipient in the Italian territory, or attached to the purchased product in paper format, in all other cases.
8.1. The Seller, in accordance with European Directive 44/99/CE and Belgian Law, provides Consumers with a legal warranty that the purchased products are free from material or manufacturing defects, and conform to the descriptions published on the Site for a period of 2 (two) years from the date on which the Products are delivered to the Consumer. Warranties are not applicable when Products have been used or washed in an inappropriate manner, without following the instructions/warnings provided by the Seller and/or the Owner of the product, on the information leaflets, tags or labels. The burden of proof lies with the Consumer after six months of the receipt of the order.
8.2. The Consumer is required to report any defects and non-conformities of the products within and no later than 30 (thirty) days of acknowledging the same, with an online request in the reserved area clearly indicating the defect and/or non-conformity detected, along with the relative information indicated on the form itself (at least 1 (one) photograph of the Product, the order confirmation sent by the Seller and/or the receipt or, after 14 days from receiving the products, sending an email to the Customer Care Service addressed to CustomerService at Lacci.Shoes filling in the relative form. Failure to do so will invalidate this warrant.
8.3. On receiving the request and related documentation, the Seller shall assess the defects and non-conformity reported by the Consumer via the Owner’s Service Centre and, having carried out quality control tests in order to assess whether the Product does not in fact conform, shall, at its own discretion, decide whether to grant authorization for the Products to be returned, responding to the Consumer via e-mail to the address provided by the Consumer when registering with the site or placing the order; this e-mail will include the form with the “Returned Product Code”. Authorization to return the Products shall, under no circumstances, infer acknowledgement of the defect or non-conformity; this aspect will be assessed once the Products have been returned. The Products that the Seller has authorized to be returned shall be sent by the Consumer, together with a copy of the returned product authorization e-mail indicating the “Returned Product Code” within 30 (thirty) days from the date on which the defect or non-conformity was reported to the following address: CustomerService at Lacci.Shoes
8.4. If the Seller is required to refund the Consumer for the price paid, the refund will be effected, where possible, using the same payment method used by the Consumer to purchase the product, or by bank transfer. The Purchaser will be responsible for sending the Seller, during the returned product phase, using the email address CustomerService at Lacci.Shoes the bank details to receive the payment in his favor and allow the Seller to transfer the refund.
9.1. The conditions foreseen by EC Directive 85/374/CEE are applicable to any damages caused by defective products. The Seller, in its capacity as distributor of the products on the Site disclaims all liability, without exclusions and/or exceptions, and shall refer the Consumer to the manufacturer of the product concerned.
10.1. In addition to what provided for in paragraphs 2.4 and 2.5 above, the Consumer shall have the right to withdraw from any contract concluded pursuant to these general terms and conditions of sale, without incurring any penalty, within 14 (fourteen) days from the day on which the Product is ordered provided that it had not yet been manufactured (that is, if the manufacturing process had not yet started, including the purchase of the related raw materials). The Consumer herewith expressly confirms that he is aware and accepts that the product he is ordering is made to measure, that is a custom order and that it cannot be returned to the Seller unless there is an obvious manufacturing defect, that seriously impedes the look or the wearing qualities of the product ordered. Under no means can the product be returned should the Consumer decide that the colors ordered may not match the expectations. Any such discrepancy in color is figurative and served as a guidance in widely accepted reference to the colors names. Any shade discrepancy may not serve as the basis for the return of the product. The Sellers makes best effort to ensure that the colors displayed during ordering process match the final product. A defective order may be considered the one where a color ordered does not match the color in the product, that is, for example, the product came black whilst the white was ordered, or, respectively, green- red, blue-yellow etc.
10.2. To exercise a right of withdrawal, the Consumer shall notify Crafts Marketing SPRL, before the deadline indicated in paragraph 10.1 above, of his intentions by emailing to CustomerService at Lacci.Shoes of his intention to exercise the right of withdrawal.
10.3. On completing the requirements of paragraph 10.2 above, the Consumer will receive a withdrawal confirmation email.
11.1. The Consumer acknowledges that he or she is aware that all trademarks, names and other distinctive signs as well as any names, images, photographs, written text or graphics used on the Site or relating to the Products are and remain the exclusive property of a Crafts Marketing SPRL. and/or its assignees, with no rights arising on the part of the Consumer in relation to the same as a result of access to the Site and/or purchase of the Products.
11.2. Unless prior specific consent is granted in writing by Crafts Marketing SPRL, no contents of the Site can be reproduced in whole or in part, transferred using electronic or conventional means, modified or used for any purpose whatsoever.
12.1. In order to proceed with the registration process, place an order and sign this contract, the Consumer is required to provide certain personal details. The Consumer hereby acknowledges that the personal data provided will be recorded and used by the Seller and by Crafts Marketing SPRL. In accordance with and subject to the provisions of Belgian Legislative Decree: article VI Code de Droit Economique belge (Economic code of Belgium) as subsequently amended. The Privacy Code (Personal Data Protection Code), to process each purchase via the Site and, upon granting his consent, for any other activities as illustrated in the specific Informative Note on the Personal Data Protection Code provided to the Consumer by the Site during the registration phase.
12.2. The Consumer hereby declares and guarantees that the personal details provided to the Seller during the registration and purchase process are truthful and accurate.
12.3. The Consumer is entitled, at any moment in time, to update and/or amend the personal data submitted to the Seller via the “My Account” section on the Site, which can be accessed after logging in.
13.1. While the Seller takes all necessary precautions to protect personal data from being leaked, falsified, manipulated or used by unlawful third parties, due to the characteristics and technical limitations concerning the protection of electronic communications via the Internet, the Seller does not guarantee that the information or data viewed by the Consumer on the Site, even after the Consumer has provided relative login credentials, will not be accessible or viewable by unauthorized third parties.
13.2. Where data in relation to payments made by credit card are concerned, the Seller uses the services provided by Paysera which adopts technological systems to guarantee maximum levels of reliability, security, protection and confidentiality for information transmitted over the web.
14.1. General Sales Terms and Conditions of Any sales contracts signed between the Seller and the Consumer under these general sales conditions shall be governed and construed in accordance with the Belgian laws in forces. This is without prejudice to any rights granted to Consumers by binding provisions in force in the Consumer’s country of residence. In any case the Court of BRUSSELS will be assigned exclusive jurisdiction for all such disputes, except where this provision cannot be applied due to binding provisions in force in the Consumer’s country of residence.
We use only high quality real leather meticulously selected to ensure unparallel softness, fine grain, and durability.
In addition to Italian craftsmanship, we take pride in locally sourcing all of our materials. That means when we say our shoes are made in Italy we really mean it!